Terms & Conditions


Terms and Conditions for valuation instructions


Time to produce the report

We aim to provide the valuation report within 5 working days of the inspection date. Occassionally, further information may be required as a result of our inspection: if this is the case we will provide the valuation report once we have received this.

Working hours

Monday - Friday: 9am to 5.30pm (excluding Bank Holidays)

Range of services

For details of the valuation services we provide please go to:  http://www.gilmartinley.co.uk/expertise/valuation

We specifically do not offer any legal advice and you are recommended to consult a suitably qualified solicitor in this regard.

Refunds and cancellations

Cancellation of appointments

You can cancel the appointment for the inspection at any time up to half a working day before the appointment. A refund will be made to your card (for card payments) or by cheque, at the following rates:

Refund rates:


Time prior to appointment

% of fee refunded

At least 3 working days 100%
Between 1 and 3 working days 75%
Less than 1 working day up to half a working day before the appointment. 50%
Less than half a working day before the appointment 0%


Cancellations or rearranging appointments by Gilmartin Ley

Should we have to cancel an appointment for any reason you will be entitled to either a full refund with no cancellation charges or to rearrage the appointment at nil cost. No other compensation will be payable.

Currency of transactions

All transactions are in Pounds Sterling.


All prices quoted are exclusive of any VAT.

Payment of fees and invoices

Unless otherwise agreed, fees for valuation reports are payable prior to the report being issued. 

Our terms are 7 days net.

Standard terms of engagement

All valuation instructions are subject to our standard terms of engagement which accompany the letter confirming our instructions.


None of the above affects your statutory rights.